Custom Agent
Not every problem fits a standard agent. When your workflow, industry, or internal process needs something purpose-built, we design an agent from scratch around your operation—with the same managed infrastructure, guardrails, and human oversight as every other Swift Media agent.
What we build
Most businesses, once they experience the efficiency of a Website Agent, quickly identify other areas where an intelligent, always-available system could create value. Your AI Account Manager scopes the use case, builds the infrastructure, and integrates it into the system you already use.
Booking & scheduling
An agent that manages appointment requests, confirms availability, sends reminders, and updates a calendar—triggered through Swift Chat or a website form.
Customer support
A trained agent that handles common inbound questions, triages support requests, and escalates only what requires human attention—reducing the burden on staff.
Lead qualification
An agent that engages inbound leads from your website, asks qualifying questions, scores the lead, and routes hot prospects directly to you via Swift Chat.
Internal operations
An agent scoped to internal processes—onboarding checklists, inventory queries, staff communications, or document generation—accessible only to your team.
Review & reputation
Monitors for new reviews across platforms, drafts response suggestions, and alerts you—keeping your brand's public presence actively managed.
Custom API integrations
Endpoints that connect the agent to third-party platforms you already use—CRMs, booking systems, payment processors, inventory tools, or anything with an API.
How it works
Scope
We map the workflow, inputs, outputs, and rules with you.
Build
Your AI Account Manager designs the agent, context, and integrations.
Test
Sandbox with real data, then phased rollout with your team.
Operate
Monitoring, tuning, and iteration—managed alongside your other agents.
Multi-agent strategies
As your AI footprint grows, your AI Account Manager can design architectures where multiple specialized agents work in coordination—each handling a distinct domain, all accessible from one Swift Chat interface. The person who already understands your business, context, and infrastructure is the builder.
Investment
Each custom agent is scoped, priced, and built as a discrete project—either as a one-time build fee, an addition to the monthly managed service, or both depending on the ongoing management required. You never need to engage a separate developer, agency, or consultant.
The relationship with Swift Media is not static. It begins with a Website Agent. It grows into whatever your business needs next—built by a person who already knows the business better than any new hire could.
Have a workflow you want to automate?
Chat with us