Swift Media

Operator certifications

Agent certifications

Short, free operator courses for every Swift Media agent. Each one teaches you how to brief, review, and run your agent — the things that separate an agent that just-works from one that quietly costs you customers. Required before your agent starts handling live traffic.

Sign in to track your certifications and unlock agent access.

Website Agent Certification

Available

A short operator course on running your Website Agent: what it does, how to brief it, how to review its work, and where the safety lines are. Required before your agent goes live.

  • 5 short modules
  • 6-question quiz, instant retry
  • Free — included with your subscription
CERT

Why we require operator certification

The agent only works as well as the operator behind it. A 20-minute course up front prevents the most common failure modes: vague briefings, ignored dispatches, and conversations that ghost prospects. Once you are certified the agent can route live traffic to your Swift Chat workspace.